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Contact us

A real person reads these. We answer within one working day.

About an order

orders@thebookswanderer.com
Tracking, delays, damaged items, returns and refunds. Include your order number if you have it — it is in your confirmation email — and a photo if something arrived wrong. That usually lets us solve it in one reply instead of three.

Everything else

hello@thebookswanderer.com
Questions about a product, suggestions for the catalogue, press, or privacy requests.

Before you write

Two answers cover most messages:

• "Where is my order?" — delivery times vary a lot by country. Check shipping & returns for the window that applies to you before worrying.
• "Can I return this?" — yes. Faulty or wrong items are replaced or refunded in full within 30 days, and you keep the item. Change of mind is 14 days. The details are on the same page.

Response times

We are a small shop, not a call centre. Monday to Friday we reply within one working day. Messages sent over the weekend get answered on Monday. If you have not heard from us in three days, check your spam folder and then write again — we would rather get a duplicate than leave you waiting.