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Shipping & returns

Last updated: 19 October 2026

Where we deliver

Choose your country or territory on the product page or at checkout. Delivery is confirmed for each product, variant, quantity and address. Some products cannot ship to every country; we show a warning and prevent payment when delivery is unavailable.

Where our parcels come from

Accessories may ship from China or a local warehouse. Our books and stationery are printed to order by our production partners. Items from different partners may arrive separately.

How long delivery takes

Available delivery estimates appear with your quote. Printing and preparation happen before dispatch. Transit and customs processing vary by destination; estimates are not guarantees.

What shipping costs

Standard US shipping is included in our listed prices. For other destinations, we calculate any additional shipping from the provider's quote. Select your destination and complete your delivery details to see the product subtotal, shipping and the total in USD before payment. If a quote changes, you must review the new total before paying.

Customs and duties

Your checkout total includes the amount payable to our store, including quoted shipping. Import duties or taxes collected by your country on arrival are not included; these charges are set by the local authority and are payable by you.

Tracking

You will get a confirmation email as soon as your payment goes through, and a second email once the parcel is dispatched — with tracking as soon as the carrier gives us a number. If the tracking has not moved after 10 days, write to us and we will chase the carrier for you.

Something arrived damaged or faulty

Tell us within 30 days of delivery and send a photo to orders@thebookswanderer.com. We will replace it or refund you in full, including the shipping you paid.

You do not need to send anything back. Return postage to our supplier costs more than these items are worth and takes months, so we would rather you keep the piece and we solve it on our side.

One favour, and it genuinely helps: message us within 48 hours of the parcel arriving if it is damaged, with a photo of the item and of the packaging. Our supplier gives us a very short window to claim, and a quick photo is the difference between us recovering the cost and absorbing it. Your 30-day right stands either way — this is a request, not a condition.

You changed your mind

You have 14 days from delivery to tell us, in line with your statutory right to cancel a distance purchase. Write to orders@thebookswanderer.com and we will refund the product price.

For most of our catalogue we will not ask you to post the item back — the return journey costs more than the piece. If we do need it returned we will tell you and give you an address; return postage would be yours to pay.

Refunds go back to your original PayPal payment within 14 days. Nothing on this page affects your statutory rights.

Orders that never arrive

Parcels do go missing, and the estimates above are carrier estimates, not promises. If yours has not arrived 30 days after the end of the window for your country, contact us and we will resend it or refund it in full — you choose which. If tracking has clearly stopped moving before then, write to us anyway and we will start chasing it.

Cancelling

We can cancel an order at no cost as long as it has not been dispatched — usually a window of about 24 hours. Write to us as soon as you can and we will try.